FAQs

ABOUT PRODUCT

What separates this model kit from other models?
This is a limited edition sold only by transcosmos Inc. HG GIPSY AVENGER DX, HG BRACER PHOENIX and HG OBSIDIAN FURY come with an exceptional metallic color and a display stand! HG GIPSY AVENGER DX comes with an adaptable LED* for the Dual Vortex Turbine in the chest!

* battery not included

Does the model come completed or do I get the fun of putting it together?
This is a model kit so you get all the fun of assembling yourself! Here is a little tutorial video: (TBD)

Does the manual come in English?
Yes, the instruction manual is written in both English and Japanese.

Do I need specific tools for assembly?
Even though not necessary, we do recommend a sprue cutter, tweezer and some polish bar for the best possible finish.

How tall is the item?
The finished model is approximately 5.9 inches tall.

My child is 2 years old. Can I purchase this as a gift?
Unfortunately this item includes small parts, a CHOKING HAZARD for small children. Not for children under 3 yrs.

Some parts seem to be missing... Could you help me?
We apologize for the inconvenience. Please contact customer support and let them know which part/parts you are missing.   

ABOUT ORDERS & SHIPPING

When will my order ship?
Our cut off time will be 12:00 PST Monday to Friday.

Who will make the delivery?
We utilize both Fedex and USPS for shipping.  

Do you ship internationally?
We currently ship to the US, Canada and Mexico. Please contact customer support if you want to ship somewhere else.

Can I pick up my order?
Unfortunately we don't have physical store to pick up your order.

Will I receive a tracking number?
You will receive two emails from us. The first email will confirm that your order was received. The second will notify you when your order has shipped, including tracking information. If for some reason you didn't receive an email please check your Spam folder.

How much will it cost to ship?
For people in the continental US, Buy 1 = $5.00, or Buy 2 or more = FREE SHIPPING!  Pricing will vary for all other locations.

Does the shipping I pay you include any customs, duties, or tax fees?
This product is from Japan and shipped from the US. If delivery is outside of the US you may be responsible for extra fees.

What if my order is incorrect when it arrives?
We understand how frustrating it is when something goes wrong. If you have issues with your order, we’re happy to help. Please contact Customer Support immediately. Thank you very much for your patience.

Can I return my order?
Please contact our customer support for further assistance.

ABOUT PAYMENT

What payment method do you accept?
We accept all major U.S credit cards and PayPal.

Do I have to pay sales taxes?
If you live in following states: CA, MI, NY or
WA, you will have to pay sales taxes.

 

ABOUT WARRANTY

Is there warranty?
Unfortunately there isn't a warranty for these products. But if you are missing any pieces please contact Customer Support.

What happens if I receive the package all damaged?
Please contact us immediately and we will help you! Send us some pictures that we could see that it arrived damaged.

 

RETURN POLICY

What is your return policy?
All items are final sale. If you find any issues when the item arrived, please contact Customer Support for assistance.

Can I cancel my order?
We might be able to assist you before our cut off time. Please contact Customer Support immediately for assistance.